Having a worldwide network of Sales and Service Centers, each with highly skilled staff, means we can offer on site service and support in any country. Depending on customer needs, visits can include technical inspections, repairs, maintenance, line performance and process/product optimization, and suggestions for preventative maintenance.
OUR SUPPORT AND SERVICES
Customer's focus and satisfaction are the key to our successful long term partnerships. Using our own engineers and extensive industry experience we offer a complete solution; from machine design and manufacture to on-site installation, operator training and technical support worldwide. Our remote diagnostic software provides live data from installations worldwide, enabling us to provide fast and effective support throughout the machine life.
Operating conditions and applications can change and we welcome the opportunity for our experienced engineers to review on site the productivity you achieve with Weihong machinery. You have a major investment in our products and we will assist you in achieving and sustaining the optimum machine performance for your particular application:
- Inspect and review installed machine line operation
- Review operator training and usage of spare parts
- Provide recommendations to optimise performance
- Produce and implement a comprehensive service plan
- Provide advanced training tailored to specific needs
Site visits are appreciated by our worldwide customers, who continually strive to maximise operational efficiency supported directly by the machine manufacturer.
For service and support please Email info@cnwhmachine.com or call us directly on +86 13310807106.
SERVICE VISITS
UPGRADES
A wide range of upgrades are available such as:
• Bringing the existing line control unit to the very latest technology
• Increasing machine performance for higher output
• Providing support to meet requirements for certifications such as ISO 9001
ONLINE SUPPORT
Our team of in-house experts continuously strives to provide our customers with leading-edge support, including:
• Software upgrades from top level down to the PLC and drive-configuration software
• New software modules to meet customer requirements can be easily installed online
• Trouble-shooting support is provided for system or process technology issues
• All data handled in the strictest confidence
CUSTOMER TRAINING
We offer staff training on your premises to individuals and groups, at a time to suit you, helping you make the most of your company's human resources.
SPARE PARTS
Our well-sorted spare part stock enables deliveries within the shortest possible time frame. By cooperating with first class carriers, we provide rapid delivery to anywhere in the world.
HELPDESK AND ONLINE SUPPORT
Our highly qualified CSC team provides 1st level support and guides you through all your requests, while our worldwide network of Sales and Service Centers and local agents provide first-class local support.
SERVICE CONTRACTS
CSC offers individual customers service contracts for specific needs, including:
• Continuous inspection ROCI
Technical equipment inspection, operating and maintenance hints, recommendations of
parts to be replaced (preventative)
• Continuous inspection and maintenance ROCIM
As per ROCI but including maintenance by a Weihong Service Engineer
• Line performance and process/product optimization ROPO
Optimization and recommendations based on Weihong's wealth of experience and knowledge; Suggestions for improvement focused on quality and productivity; Recommendations for modification or modernization.
RFQ
1. Who are we?
Weihong machinery are based in Guangdong, China, start from 2015
Main Market:
Africa(17.00%),
Mid East(17.00%),
Southeast Asia(16.00%),
Eastern Asia(13.00%),
South Asia(10.00%),
South America(8.00%),
Eastern Europe(4.00%),
North America(3.00%),
Northern Europe(3.00%),
Southern Europe(3.00%),
Oceania(2.00%),
Western Europe(2.00%),
Central America(2.00%).
There are 10-15 professional workers in Weihong.
2. How can we guarantee the machine quality?
Always a pre-production sample before mass production;
Always machine testing and final Inspection before shipment;
3.What can you buy from us?
Extrusion Machine,Drawing Machine,Stranding Machine,Cabling Machine,Bunching Machine and any machine related to making wire and cables.
4. Why should you buy from us not from other suppliers?
1. 10 year R&D working experience with over sea service
2. How can we guarantee the machine quality?
Always a pre-production sample before mass production;
Always machine testing and final Inspection before shipment;
3.What can you buy from us?
Extrusion Machine,Drawing Machine,Stranding Machine,Cabling Machine,Bunching Machine and any machine related to making wire and cables.
4. Why should you buy from us not from other suppliers?
1. 10 year R&D working experience with over sea service
2. 5 big LV/MV cable project over 5 million working experience
3. After service team has 30 country working experience
4. Weihong team focus on the cable making and use solution supply chain.
5. What services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,Express Delivery
Accepted Currency Payment: USD,EUR,CNY
5. What services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,Express Delivery
Accepted Currency Payment: USD,EUR,CNY
Accepted Payment Type: T/T,L/C,Credit Card,PayPal,Western Union,Cash
Language: English,Chinese
Network Supported
